get /api/v3/tickets/{ticketId}
| TicketID | 1417 |
| TicketTitle | Stale AV Device: MALLORCA (WORKGROUP) |
| TicketNumber | 02032026_2725315568 |
| TicketPriority | Low |
| TicketImpact | NoImpact |
| TicketStatus | Open |
| TicketSource | Api |
| TicketType | Incident |
| EndUserID | 103 |
| EndUserEmail | kal@hoverby.dk |
| EndUserFirstName | Kim |
| EndUserLastName | Almlev |
| EndUserPhone | |
| TicketCreatedDate | 2026-03-02T08:00:43Z |
| FirstComment | Device last contacted AV server on 2025-11-30 (92d 1h ago). Device user: AzureAD\KimAlmlev Device URL: https://hoverby.avshield.eu/device/details/a08ba97d-ae69-46a1-8833-5c23b5e7c59e/summary Please investigate the issue. |
| LastEndUserComment | Device last contacted AV server on 2025-11-30 (92d 1h ago). Device user: AzureAD\KimAlmlev Device URL: https://hoverby.avshield.eu/device/details/a08ba97d-ae69-46a1-8833-5c23b5e7c59e/summary Please investigate the issue. |
| LastEndUserCommentTimestamp | 2026-03-02T08:00:43Z |
| OnSiteDurationSeconds | 0 |
| OnSiteDurationMinutes | 0 |
| OffSiteDurationSeconds | 0 |
| OffSiteDurationMinutes | 0 |
| OnSLADurationMinutes | 0 |
| OffSLADurationMinutes | 0 |
| TotalDurationSeconds | 0 |
| TotalDurationMinutes | 0 |
| CustomerID | 29 |
| CustomerName | J.P. Hoverby A/S |
| CustomerBusinessNumber | 70638819 |
| TechnicianContactID | 6 |
| TechnicianFullName | Kristian Arndt Jørgensen |
| TechnicianEmail | kaj@fair-it.dk |
| RelationType | None |