get /api/v3/tickets/{ticketId}
| TicketID | 1418 |
| TicketTitle | Stale AV Device: TP-GITTE (WORKGROUP) |
| TicketNumber | 02032026_6435802765 |
| TicketPriority | Low |
| TicketImpact | NoImpact |
| TicketStatus | Open |
| TicketSource | Api |
| TicketType | Incident |
| EndUserID | 21 |
| EndUserEmail | finn@machenhauernielsen.dk |
| EndUserFirstName | Finn |
| EndUserLastName | Machenhauer |
| EndUserPhone | |
| TicketCreatedDate | 2026-03-02T08:00:44Z |
| FirstComment | Device last contacted AV server on 2025-11-28 (93d 21h ago). Device user: TP-GITTE\Gitte Device URL: https://machenhauernielsen.avshield.eu/device/details/a6c76d6a-dd91-4f89-9aad-cf3f96e172e0/summary Please investigate the issue. |
| LastEndUserComment | Device last contacted AV server on 2025-11-28 (93d 21h ago). Device user: TP-GITTE\Gitte Device URL: https://machenhauernielsen.avshield.eu/device/details/a6c76d6a-dd91-4f89-9aad-cf3f96e172e0/summary Please investigate the issue. |
| LastEndUserCommentTimestamp | 2026-03-02T08:00:44Z |
| OnSiteDurationSeconds | 0 |
| OnSiteDurationMinutes | 0 |
| OffSiteDurationSeconds | 0 |
| OffSiteDurationMinutes | 0 |
| OnSLADurationMinutes | 0 |
| OffSLADurationMinutes | 0 |
| TotalDurationSeconds | 0 |
| TotalDurationMinutes | 0 |
| CustomerID | 11 |
| CustomerName | MachenhauerNielsen Advokater |
| CustomerBusinessNumber | 20948787 |
| TechnicianContactID | 6 |
| TechnicianFullName | Kristian Arndt Jørgensen |
| TechnicianEmail | kaj@fair-it.dk |
| RelationType | None |