get /api/v3/tickets/{ticketId}
| TicketID | 1432 |
| TicketTitle | Stale AV Device: MOD-03 (WORKGROUP) |
| TicketNumber | 03032026_8778843559 |
| TicketPriority | Low |
| TicketImpact | NoImpact |
| TicketStatus | Open |
| TicketSource | Api |
| TicketType | Incident |
| EndUserID | 570 |
| EndUserEmail | ssn@dannersborn.dk |
| EndUserFirstName | Sissel Gravgaard |
| EndUserLastName | Steen-Nielsen |
| EndUserPhone | |
| TicketCreatedDate | 2026-03-03T08:00:12Z |
| FirstComment | Device last contacted AV server on 2025-12-01 (91d 16h ago). Device user: AzureAD\SisselGravgaardSteen Device URL: https://dannersborn.avshield.eu/device/details/988ebc4b-f97a-4fe3-bb7a-33246b4e09b6/summary Please investigate the issue. |
| LastEndUserComment | Device last contacted AV server on 2025-12-01 (91d 16h ago). Device user: AzureAD\SisselGravgaardSteen Device URL: https://dannersborn.avshield.eu/device/details/988ebc4b-f97a-4fe3-bb7a-33246b4e09b6/summary Please investigate the issue. |
| LastEndUserCommentTimestamp | 2026-03-03T08:00:12Z |
| OnSiteDurationSeconds | 0 |
| OnSiteDurationMinutes | 0 |
| OffSiteDurationSeconds | 0 |
| OffSiteDurationMinutes | 0 |
| OnSLADurationMinutes | 0 |
| OffSLADurationMinutes | 0 |
| TotalDurationSeconds | 0 |
| TotalDurationMinutes | 0 |
| CustomerID | 152 |
| CustomerName | Danners Børn |
| CustomerBusinessNumber | 10237136 |
| TechnicianContactID | 6 |
| TechnicianFullName | Kristian Arndt Jørgensen |
| TechnicianEmail | kaj@fair-it.dk |
| RelationType | None |