get /api/v3/tickets/{ticketId}
| TicketID | 1493 |
| TicketTitle | Stale AV Device: LAPTOP-QHE7OUTL (WORKGROUP) |
| TicketNumber | 06032026_7660351942 |
| TicketPriority | Low |
| TicketImpact | NoImpact |
| TicketStatus | Open |
| TicketSource | Api |
| TicketType | Incident |
| EndUserID | 92 |
| EndUserEmail | kn@abgladsaxe.dk |
| EndUserFirstName | Karina |
| EndUserLastName | Nielsen |
| EndUserPhone | |
| TicketCreatedDate | 2026-03-06T08:00:14Z |
| TechnicianFirstCommentDate | 2026-03-06T08:03:21Z |
| FirstComment | p, strong, em, ul, ol, li, img, h1, h2, h3, h4, h5, h6, span, div, hr, b, i, u, a { border: none !important; box-sizing: unset !important; border-width: 0px; border-style: none !important; border-color: currentcolor; } Device last contacted AV server on 2025-12-04 (91d 18h ago). Device user: NT AUTHORITY\SYSTEM Device URL: https://akademiskboldklub.avshield.eu/device/details/b394a04c-20a0-4048-807f-69620d52b6ba/summary Please investigate the issue. |
| LastEndUserComment | p, strong, em, ul, ol, li, img, h1, h2, h3, h4, h5, h6, span, div, hr, b, i, u, a { border: none !important; box-sizing: unset !important; border-width: 0px; border-style: none !important; border-color: currentcolor; } Device last contacted AV server on 2025-12-04 (91d 18h ago). Device user: NT AUTHORITY\SYSTEM Device URL: https://akademiskboldklub.avshield.eu/device/details/b394a04c-20a0-4048-807f-69620d52b6ba/summary Please investigate the issue. |
| LastEndUserCommentTimestamp | 2026-03-06T08:00:14Z |
| OnSiteDurationSeconds | 0 |
| OnSiteDurationMinutes | 0 |
| OffSiteDurationSeconds | 0 |
| OffSiteDurationMinutes | 0 |
| OnSLADurationMinutes | 0 |
| OffSLADurationMinutes | 0 |
| TotalDurationSeconds | 0 |
| TotalDurationMinutes | 0 |
| CustomerID | 24 |
| CustomerName | Akademisk Boldklub |
| CustomerBusinessNumber | 64091417 |
| TechnicianContactID | 6 |
| TechnicianFullName | Kristian Arndt Jørgensen |
| TechnicianEmail | kaj@fair-it.dk |
| RelationType | None |