get /api/v3/tickets/{ticketId}
| TicketID | 1494 |
| TicketTitle | Stale AV Device: PC-2023-11-X1 (WORKGROUP) |
| TicketNumber | 06032026_3344820950 |
| TicketPriority | Low |
| TicketImpact | NoImpact |
| TicketStatus | Open |
| TicketSource | Api |
| TicketType | Incident |
| EndUserID | 441 |
| EndUserEmail | haa@concura.dk |
| EndUserFirstName | Helene Wass |
| EndUserLastName | Aastrand |
| EndUserPhone | |
| TicketCreatedDate | 2026-03-06T08:00:14Z |
| FirstComment | p, strong, em, ul, ol, li, img, h1, h2, h3, h4, h5, h6, span, div, hr, b, i, u, a { border: none !important; box-sizing: unset !important; border-width: 0px; border-style: none !important; border-color: currentcolor; } Device last contacted AV server on 2025-12-04 (91d 22h ago). Device user: CONCURA\haa Device URL: https://concura.avshield.eu/device/details/992cd324-5425-4c47-bf2d-68470d787d8e/summary Please investigate the issue. |
| LastEndUserComment | p, strong, em, ul, ol, li, img, h1, h2, h3, h4, h5, h6, span, div, hr, b, i, u, a { border: none !important; box-sizing: unset !important; border-width: 0px; border-style: none !important; border-color: currentcolor; } Device last contacted AV server on 2025-12-04 (91d 22h ago). Device user: CONCURA\haa Device URL: https://concura.avshield.eu/device/details/992cd324-5425-4c47-bf2d-68470d787d8e/summary Please investigate the issue. |
| LastEndUserCommentTimestamp | 2026-03-06T08:00:15Z |
| OnSiteDurationSeconds | 0 |
| OnSiteDurationMinutes | 0 |
| OffSiteDurationSeconds | 0 |
| OffSiteDurationMinutes | 0 |
| OnSLADurationMinutes | 0 |
| OffSLADurationMinutes | 0 |
| TotalDurationSeconds | 0 |
| TotalDurationMinutes | 0 |
| CustomerID | 126 |
| CustomerName | Fonden ConCura |
| CustomerBusinessNumber | 35237038 |
| TechnicianContactID | 6 |
| TechnicianFullName | Kristian Arndt Jørgensen |
| TechnicianEmail | kaj@fair-it.dk |
| RelationType | None |