get /api/v3/tickets/{ticketId}
| TicketID | 1513 |
| TicketTitle | Stale AV Device: PCDK003 (EW) |
| TicketNumber | 09032026_3597137419 |
| TicketPriority | Low |
| TicketImpact | NoImpact |
| TicketStatus | Resolved |
| TicketSource | Api |
| TicketType | Incident |
| EndUserID | 582 |
| EndUserEmail | anv@ewflavours.com |
| EndUserFirstName | Andreas |
| EndUserLastName | Vistrup |
| EndUserPhone | |
| TicketResolvedDate | 2026-03-09T14:41:56Z |
| TicketCreatedDate | 2026-03-09T08:44:37Z |
| TechnicianFirstCommentDate | 2026-03-09T14:41:42Z |
| FirstComment | p, strong, em, ul, ol, li, img, h1, h2, h3, h4, h5, h6, span, div, hr, b, i, u, a { border: none !important; box-sizing: unset !important; border-width: 0px; border-style: none !important; border-color: currentcolor; } Device last contacted AV server on 2025-12-05 (93d 23h ago). Device user: EW\anv Device URL: https://ewflavours.avshield.eu/device/details/536c56f7-4e5f-4bd0-b2ff-0fa2571d3f43/summary Please investigate the issue. |
| LastEndUserComment | p, strong, em, ul, ol, li, img, h1, h2, h3, h4, h5, h6, span, div, hr, b, i, u, a { border: none !important; box-sizing: unset !important; border-width: 0px; border-style: none !important; border-color: currentcolor; } Device last contacted AV server on 2025-12-05 (93d 23h ago). Device user: EW\anv Device URL: https://ewflavours.avshield.eu/device/details/536c56f7-4e5f-4bd0-b2ff-0fa2571d3f43/summary Please investigate the issue. |
| LastEndUserCommentTimestamp | 2026-03-09T08:44:37Z |
| OnSiteDurationSeconds | 0 |
| OnSiteDurationMinutes | 0 |
| OffSiteDurationSeconds | 0 |
| OffSiteDurationMinutes | 0 |
| OnSLADurationMinutes | 0 |
| OffSLADurationMinutes | 0 |
| TotalDurationSeconds | 0 |
| TotalDurationMinutes | 0 |
| CustomerID | 14 |
| CustomerName | Aktieselskabet Einar Willumsen |
| CustomerBusinessNumber | 10343216 |
| TechnicianContactID | 5 |
| TechnicianFullName | Bjarke Falch Sørensen |
| TechnicianEmail | bs@fair-it.dk |
| RelationType | None |