get /api/v3/tickets/{ticketId}
| TicketID | 1620 |
| TicketTitle | Stale AV Device: PC-2025-07-E04 (WORKGROUP) |
| TicketNumber | 05052026_6329416089 |
| TicketPriority | Low |
| TicketImpact | NoImpact |
| TicketStatus | Scheduled |
| TicketSource | Api |
| TicketType | Incident |
| EndUserID | 885 |
| EndUserEmail | mpe@concura.dk |
| EndUserFirstName | Majbritt |
| EndUserLastName | Peltonen |
| EndUserPhone | 24977898 |
| TicketCreatedDate | 2026-03-19T08:00:19Z |
| TechnicianFirstCommentDate | 2026-03-30T14:09:53Z |
| FirstComment | Device last contacted AV server on 2025-12-17 (91d 8h ago). Device user: AzureAD\MyKrabbeMølholm Device URL: https://concura.avshield.eu/device/details/be9ba2d8-1385-41e7-8ea4-a21c53aabb4c/summary Please investigate the issue. |
| LastEndUserComment | Hej Kristian, Jeg har denne computer PC-2024-08-E05 I navn Mustafa. Mustafa går ikke længere på skolen, så hans profil kan lukkes/opsiges. Med venlig hilsen Majbritt Peltonen Skolesekretær Skolen Ringstedvej 239 4300 Holbæk Telefon +45 59 43 47 00 / Mobil 24977898 CVR 35237038 www.concura.dk Fra: Kristian Arndt Jørgensen <support@fair-it.dk> Sendt: 31. marts 2026 08:38 Til: Majbritt Peltonen <mpe@concura.dk> Emne: Re: [#1620] Stale AV Device: PC-2025-07-E04 (WORKGROUP) |
| LastEndUserCommentTimestamp | 2026-03-31T10:34:52Z |
| LastTechnicianComment | Hej Majbritt. Mys computer skal vi så have kigget på hvad angår Vipre. Der er et par andre som ikke har fået Vipre opdateret. Hvis du har et par af dem liggende må du også meget gerne tænde dem, |
| LastTechnicianCommentTimestamp | 2026-03-31T06:38:49Z |
| OnSiteDurationSeconds | 0 |
| OnSiteDurationMinutes | 0 |
| OffSiteDurationSeconds | 0 |
| OffSiteDurationMinutes | 0 |
| OnSLADurationMinutes | 0 |
| OffSLADurationMinutes | 0 |
| TotalDurationSeconds | 0 |
| TotalDurationMinutes | 0 |
| CustomerID | 126 |
| CustomerName | Fonden ConCura |
| CustomerBusinessNumber | 35237038 |
| TechnicianContactID | 6 |
| TechnicianFullName | Kristian Arndt Jørgensen |
| TechnicianEmail | kaj@fair-it.dk |
| RelationType | None |