get /api/v3/tickets/{ticketId}
| TicketID | 1869 |
| TicketTitle | VIB-NVR - Machine status unknown |
| TicketNumber | 04052026_6870301343 |
| TicketPriority | Critical |
| TicketImpact | NoImpact |
| TicketStatus | Closed |
| TicketSource | Phone |
| TicketType | Incident |
| EndUserID | 836 |
| EndUserEmail | hjoerne@vestnet.dk |
| EndUserFirstName | Mikael |
| EndUserLastName | Hjørne |
| TicketResolvedDate | 2026-05-04T13:54:13Z |
| TicketCreatedDate | 2026-04-09T06:25:54Z |
| FirstComment | Machine status unknown - agent has not established communication within the expected interval. |
| LastEndUserComment | Machine status unknown - agent has not established communication within the expected interval. |
| LastEndUserCommentTimestamp | 2026-04-09T06:25:54Z |
| OnSiteDurationSeconds | 0 |
| OnSiteDurationMinutes | 0 |
| OffSiteDurationSeconds | 0 |
| OffSiteDurationMinutes | 0 |
| OnSLADurationMinutes | 0 |
| OffSLADurationMinutes | 0 |
| TotalDurationSeconds | 0 |
| TotalDurationMinutes | 0 |
| CustomerID | 162 |
| CustomerName | Multi Fitness ApS |
| CustomerBusinessNumber | 31872162 |
| TechnicianContactID | 4 |
| TechnicianFullName | Jens Ole Nielsen |
| TechnicianEmail | jon@fair-it.dk |
| RelationType | None |