get /api/v3/tickets/{ticketId}
| TicketID | 2036 |
| TicketTitle | Stale AV Device: ADM-STH-01 (WORKGROUP) |
| TicketNumber | 05052026_2887837511 |
| TicketPriority | Low |
| TicketImpact | NoImpact |
| TicketStatus | Resolved |
| TicketSource | Api |
| TicketType | Incident |
| EndUserID | 433 |
| EndUserEmail | mba@concura.dk |
| EndUserFirstName | Marianne |
| EndUserLastName | Bauerfeind |
| EndUserPhone | 59450922 |
| TicketResolvedDate | 2026-05-05T12:40:10Z |
| TicketCreatedDate | 2026-04-17T08:00:20Z |
| TechnicianFirstCommentDate | 2026-04-17T08:03:18Z |
| FirstComment | Device last contacted AV server on 2026-01-13 (93d 11h ago). Device user: AzureAD\TinaHjordt Device URL: https://concura.avshield.eu/device/details/83e7116d-d862-4edc-9db9-05793067262f/summary Please investigate the issue. |
| LastEndUserComment | Device last contacted AV server on 2026-01-13 (93d 11h ago). Device user: AzureAD\TinaHjordt Device URL: https://concura.avshield.eu/device/details/83e7116d-d862-4edc-9db9-05793067262f/summary Please investigate the issue. |
| LastEndUserCommentTimestamp | 2026-04-17T08:00:20Z |
| OnSiteDurationSeconds | 0 |
| OnSiteDurationMinutes | 0 |
| OffSiteDurationSeconds | 0 |
| OffSiteDurationMinutes | 0 |
| OnSLADurationMinutes | 0 |
| OffSLADurationMinutes | 0 |
| TotalDurationSeconds | 0 |
| TotalDurationMinutes | 0 |
| CustomerID | 126 |
| CustomerName | Fonden ConCura |
| CustomerBusinessNumber | 35237038 |
| TechnicianContactID | 6 |
| TechnicianFullName | Kristian Arndt Jørgensen |
| TechnicianEmail | kaj@fair-it.dk |
| RelationType | None |