get /api/v3/tickets/{ticketId}
| TicketID | 2125 |
| TicketTitle | Stale AV Device: 032-037 (WORKGROUP) |
| TicketNumber | 05052026_8709093332 |
| TicketPriority | Low |
| TicketImpact | NoImpact |
| TicketStatus | Scheduled |
| TicketSource | Api |
| TicketType | Incident |
| EndUserID | 433 |
| EndUserEmail | mba@concura.dk |
| EndUserFirstName | Marianne |
| EndUserLastName | Bauerfeind |
| EndUserPhone | 59450922 |
| TicketCreatedDate | 2026-04-22T07:30:08Z |
| TechnicianFirstCommentDate | 2026-05-05T12:42:17Z |
| FirstComment | Device last contacted AV server on 2026-01-20 (91d 18h ago). Device user: AzureAD\OliverNoahMensingBro Device URL: https://concura.avshield.eu/device/details/291e327d-b0a0-454c-8936-3b4e088ca945/summary Please investigate the issue. |
| LastEndUserComment | Device last contacted AV server on 2026-01-20 (91d 18h ago). Device user: AzureAD\OliverNoahMensingBro Device URL: https://concura.avshield.eu/device/details/291e327d-b0a0-454c-8936-3b4e088ca945/summary Please investigate the issue. |
| LastEndUserCommentTimestamp | 2026-04-22T07:30:08Z |
| OnSiteDurationSeconds | 0 |
| OnSiteDurationMinutes | 0 |
| OffSiteDurationSeconds | 0 |
| OffSiteDurationMinutes | 0 |
| OnSLADurationMinutes | 0 |
| OffSLADurationMinutes | 0 |
| TotalDurationSeconds | 0 |
| TotalDurationMinutes | 0 |
| CustomerID | 126 |
| CustomerName | Fonden ConCura |
| CustomerBusinessNumber | 35237038 |
| TechnicianContactID | 4 |
| TechnicianFullName | Jens Ole Nielsen |
| TechnicianEmail | jon@fair-it.dk |
| RelationType | None |