get /api/v3/tickets/{ticketId}
| TicketID | 2127 |
| TicketTitle | Stale AV Device: PC-2023-11-X1 (WORKGROUP) |
| TicketNumber | 05052026_0783317506 |
| TicketPriority | Low |
| TicketImpact | NoImpact |
| TicketStatus | Resolved |
| TicketSource | Api |
| TicketType | Incident |
| EndUserID | 441 |
| EndUserEmail | haa@concura.dk |
| EndUserFirstName | Helene Wass |
| EndUserLastName | Aastrand |
| EndUserPhone | |
| TicketResolvedDate | 2026-05-05T12:37:35Z |
| TicketCreatedDate | 2026-04-22T07:30:08Z |
| TechnicianFirstCommentDate | 2026-04-22T08:03:22Z |
| FirstComment | Device last contacted AV server on 2025-12-04 (138d 21h ago). Device user: CONCURA\haa Device URL: https://concura.avshield.eu/device/details/992cd324-5425-4c47-bf2d-68470d787d8e/summary Please investigate the issue. |
| LastEndUserComment | Device last contacted AV server on 2025-12-04 (138d 21h ago). Device user: CONCURA\haa Device URL: https://concura.avshield.eu/device/details/992cd324-5425-4c47-bf2d-68470d787d8e/summary Please investigate the issue. |
| LastEndUserCommentTimestamp | 2026-04-22T07:30:08Z |
| OnSiteDurationSeconds | 0 |
| OnSiteDurationMinutes | 0 |
| OffSiteDurationSeconds | 0 |
| OffSiteDurationMinutes | 0 |
| OnSLADurationMinutes | 0 |
| OffSLADurationMinutes | 0 |
| TotalDurationSeconds | 0 |
| TotalDurationMinutes | 0 |
| CustomerID | 126 |
| CustomerName | Fonden ConCura |
| CustomerBusinessNumber | 35237038 |
| TechnicianContactID | 6 |
| TechnicianFullName | Kristian Arndt Jørgensen |
| TechnicianEmail | kaj@fair-it.dk |
| RelationType | None |