get /api/v3/tickets/{ticketId}
| TicketID | 2285 |
| TicketTitle | System Alert from FairIT-SR650-S4ABV603 |
| TicketNumber | 29042026_5171405426 |
| TicketPriority | Low |
| TicketImpact | NoImpact |
| TicketStatus | Open |
| TicketSource | |
| TicketType | Incident |
| EndUserID | 1062 |
| EndUserEmail | support@fair-it.dk |
| EndUserFirstName | FairIT-SR650-S4ABV603 |
| EndUserLastName | |
| EndUserPhone | |
| TicketCreatedDate | 2026-04-29T09:25:03Z |
| TechnicianFirstCommentDate | 2026-04-29T10:03:21Z |
| FirstComment | Server MTM: 7X06CTO1WW Alert Text: Remote Login Successful. Login ID: USERID using the standard password from web at IP address 10.100.0.214. Type of Alert: System - Remote Login Severity: 4 Date(m/d/y): 04/29/2026 Time(h:m:s): 11:24:16 Contact: Jens Ole Nielsen Location: 1 BMC Text ID: FairIT-SR650 BMC Serial Number: S4ABV603 BMC UUID: 6C1C641AFC1E11E7A27B7ED30AEC333F Event ID: 4000000e00000000 Serviceable Event Indicator: Not Serviceable FRU list: Not available Room ID: 1 Rack ID: 1 Lowest U-position: 1 Blade Bay: Not available Test Alert: no Auxiliary Data: Not available Common Event ID: Not available Event Type: 0 Report Chain: Not available |
| LastEndUserComment | Hej FairIT-SR650-S4ABV603 Vi har modtaget din support anmodning og har givet den ticket nr. [#2285] Du vil modtage info så snart der er nyt i sagen. Hvis du har yderligere informationer eller sagen er løst, er du velkommen til at besvare denne mail. Du skrev : Server MTM: 7X06CTO1WW Alert Text: Remote Login Successful. Login ID: USERID using the standard password from web at IP address 10.100.0.214. Type of Alert: System - Remote Login Severity: 4 Date(m/d/y): 04/29/2026 Time(h:m:s): 11:24:16 Contact: Jens Ole Nielsen Location: 1 BMC Text ID: FairIT-SR650 BMC Serial Number: S4ABV603 BMC UUID: 6C1C641AFC1E11E7A27B7ED30AEC333F Event ID: 4000000e00000000 Serviceable Event Indicator: Not Serviceable FRU list: Not available Room ID: 1 Rack ID: 1 Lowest U-position: 1 Blade Bay: Not available Test Alert: no Auxiliary Data: Not available Common Event ID: Not available Event Type: 0 Report Chain: Not available |
| LastEndUserCommentTimestamp | 2026-04-29T09:25:49Z |
| OnSiteDurationSeconds | 0 |
| OnSiteDurationMinutes | 0 |
| OffSiteDurationSeconds | 0 |
| OffSiteDurationMinutes | 0 |
| OnSLADurationMinutes | 0 |
| OffSLADurationMinutes | 0 |
| TotalDurationSeconds | 0 |
| TotalDurationMinutes | 0 |
| CustomerID | 94 |
| CustomerName | Fair IT A/S |
| CustomerBusinessNumber | 33076886 |
| TechnicianContactID | 5 |
| TechnicianFullName | Bjarke Falch Sørensen |
| TechnicianEmail | bs@fair-it.dk |
| RelationType | None |