get /api/v3/tickets/{ticketId}
| TicketID | 2300 |
| TicketTitle | Stale AV Device: SKOLE-019 (WORKGROUP) |
| TicketNumber | 05052026_0023169356 |
| TicketPriority | Low |
| TicketImpact | NoImpact |
| TicketStatus | Resolved |
| TicketSource | Api |
| TicketType | Incident |
| EndUserID | 885 |
| EndUserEmail | mpe@concura.dk |
| EndUserFirstName | Majbritt |
| EndUserLastName | Peltonen |
| EndUserPhone | 24977898 |
| TicketResolvedDate | 2026-05-05T12:35:21Z |
| TicketCreatedDate | 2026-04-30T07:30:07Z |
| TechnicianFirstCommentDate | 2026-04-30T08:03:18Z |
| FirstComment | Device last contacted AV server on 2025-11-26 (154d 22h ago). Device user: AzureAD\AlvinTolstrupHaseman Device URL: https://concura.avshield.eu/device/details/3ec5f1d6-9a7a-4c7d-88a3-9051e3f6e8e5/summary Please investigate the issue. |
| LastEndUserComment | Device last contacted AV server on 2025-11-26 (154d 22h ago). Device user: AzureAD\AlvinTolstrupHaseman Device URL: https://concura.avshield.eu/device/details/3ec5f1d6-9a7a-4c7d-88a3-9051e3f6e8e5/summary Please investigate the issue. |
| LastEndUserCommentTimestamp | 2026-04-30T07:30:09Z |
| OnSiteDurationSeconds | 0 |
| OnSiteDurationMinutes | 0 |
| OffSiteDurationSeconds | 0 |
| OffSiteDurationMinutes | 0 |
| OnSLADurationMinutes | 0 |
| OffSLADurationMinutes | 0 |
| TotalDurationSeconds | 0 |
| TotalDurationMinutes | 0 |
| CustomerID | 126 |
| CustomerName | Fonden ConCura |
| CustomerBusinessNumber | 35237038 |
| TechnicianContactID | 6 |
| TechnicianFullName | Kristian Arndt Jørgensen |
| TechnicianEmail | kaj@fair-it.dk |
| RelationType | None |