get /api/v3/tickets/{ticketId}
| TicketID | 2338 |
| TicketTitle | Stale AV Device: WS01-104 (POLYGONDB) |
| TicketNumber | 01052026_7778298805 |
| TicketPriority | Low |
| TicketImpact | NoImpact |
| TicketStatus | Resolved |
| TicketSource | Api |
| TicketType | Incident |
| EndUserID | 624 |
| EndUserEmail | kenneth.meistrup@polygongroup.com |
| EndUserFirstName | Kenneth |
| EndUserLastName | Meistrup |
| EndUserPhone | |
| TicketResolvedDate | 2026-05-01T13:07:48Z |
| TicketCreatedDate | 2026-05-01T07:30:06Z |
| TechnicianFirstCommentDate | 2026-05-01T08:03:19Z |
| FirstComment | Device last contacted AV server on 2026-01-29 (91d 17h ago). Device user: POLYGONDB\ELSE Device URL: https://polygondb.avshield.eu/device/details/2152cae3-e750-4888-8335-cdd63b5334d2/summary Please investigate the issue. |
| LastEndUserComment | Device last contacted AV server on 2026-01-29 (91d 17h ago). Device user: POLYGONDB\ELSE Device URL: https://polygondb.avshield.eu/device/details/2152cae3-e750-4888-8335-cdd63b5334d2/summary Please investigate the issue. |
| LastEndUserCommentTimestamp | 2026-05-01T07:30:06Z |
| OnSiteDurationSeconds | 0 |
| OnSiteDurationMinutes | 0 |
| OffSiteDurationSeconds | 5400 |
| OffSiteDurationMinutes | 0 |
| OnSLADurationMinutes | 0 |
| OffSLADurationMinutes | 0 |
| TotalDurationSeconds | 5400 |
| TotalDurationMinutes | 0 |
| CustomerID | 12 |
| CustomerName | Polygon DB A/S |
| CustomerBusinessNumber | 31859883 |
| TechnicianContactID | 3 |
| TechnicianFullName | Bo Pajesø Erichsen |
| TechnicianEmail | bke@fair-it.dk |
| RelationType | None |