get /api/v3/tickets/{ticketId}
| TicketID | 2372 |
| TicketTitle | Stale AV Device: PC-058 (WORKGROUP) |
| TicketNumber | 05052026_0665106371 |
| TicketPriority | Low |
| TicketImpact | NoImpact |
| TicketStatus | Scheduled |
| TicketSource | Api |
| TicketType | Incident |
| EndUserID | 885 |
| EndUserEmail | mpe@concura.dk |
| EndUserFirstName | Majbritt |
| EndUserLastName | Peltonen |
| EndUserPhone | 24977898 |
| TicketCreatedDate | 2026-05-04T07:30:07Z |
| TechnicianFirstCommentDate | 2026-05-04T08:03:21Z |
| FirstComment | Device last contacted AV server on 2026-01-30 (93d 19h ago). Device user: AzureAD\MikelaNorahShaki Device URL: https://concura.avshield.eu/device/details/4f97eb86-03d8-4b48-9163-f7c8a328a706/summary Please investigate the issue. |
| LastEndUserComment | Device last contacted AV server on 2026-01-30 (93d 19h ago). Device user: AzureAD\MikelaNorahShaki Device URL: https://concura.avshield.eu/device/details/4f97eb86-03d8-4b48-9163-f7c8a328a706/summary Please investigate the issue. |
| LastEndUserCommentTimestamp | 2026-05-04T07:30:08Z |
| OnSiteDurationSeconds | 0 |
| OnSiteDurationMinutes | 0 |
| OffSiteDurationSeconds | 0 |
| OffSiteDurationMinutes | 0 |
| OnSLADurationMinutes | 0 |
| OffSLADurationMinutes | 0 |
| TotalDurationSeconds | 0 |
| TotalDurationMinutes | 0 |
| CustomerID | 126 |
| CustomerName | Fonden ConCura |
| CustomerBusinessNumber | 35237038 |
| TechnicianContactID | 6 |
| TechnicianFullName | Kristian Arndt Jørgensen |
| TechnicianEmail | kaj@fair-it.dk |
| RelationType | None |