get /api/v3/tickets/{ticketId}
| TicketID | 2373 |
| TicketTitle | Stale AV Device: VIKAR-02 (WORKGROUP) |
| TicketNumber | 04052026_2543807361 |
| TicketPriority | Low |
| TicketImpact | NoImpact |
| TicketStatus | Open |
| TicketSource | Api |
| TicketType | Incident |
| EndUserID | 1067 |
| EndUserEmail | Vikar-DB@dannersborn.dk |
| EndUserFirstName | Vikar |
| EndUserLastName | DB |
| TicketCreatedDate | 2026-05-04T07:30:08Z |
| TechnicianFirstCommentDate | 2026-05-04T08:03:21Z |
| FirstComment | Device last contacted AV server on 2026-01-30 (93d 20h ago). Device user: AzureAD\Vikar Device URL: https://dannersborn.avshield.eu/device/details/ae0a4a5e-25fb-4d5e-92cc-d70ce665bf2e/summary Please investigate the issue. |
| LastEndUserComment | Device last contacted AV server on 2026-01-30 (93d 20h ago). Device user: AzureAD\Vikar Device URL: https://dannersborn.avshield.eu/device/details/ae0a4a5e-25fb-4d5e-92cc-d70ce665bf2e/summary Please investigate the issue. |
| LastEndUserCommentTimestamp | 2026-05-04T07:30:08Z |
| OnSiteDurationSeconds | 0 |
| OnSiteDurationMinutes | 0 |
| OffSiteDurationSeconds | 0 |
| OffSiteDurationMinutes | 0 |
| OnSLADurationMinutes | 0 |
| OffSLADurationMinutes | 0 |
| TotalDurationSeconds | 0 |
| TotalDurationMinutes | 0 |
| CustomerID | 152 |
| CustomerName | Danners Børn |
| CustomerBusinessNumber | 10237136 |
| TechnicianContactID | 6 |
| TechnicianFullName | Kristian Arndt Jørgensen |
| TechnicianEmail | kaj@fair-it.dk |
| RelationType | None |