get /api/v3/tickets/{ticketId}
| TicketID | 2375 |
| TicketTitle | Patch Status v2 issue on POLYGON02 |
| TicketNumber | 04052026_7573241183 |
| TicketPriority | Low |
| TicketImpact | NoImpact |
| TicketStatus | Resolved |
| TicketSource | Api |
| TicketType | Incident |
| EndUserID | 624 |
| EndUserEmail | kenneth.meistrup@polygongroup.com |
| EndUserFirstName | Kenneth |
| EndUserLastName | Meistrup |
| EndUserPhone | |
| TicketResolvedDate | 2026-05-04T12:06:07Z |
| TicketCreatedDate | 2026-05-04T09:46:02Z |
| TechnicianFirstCommentDate | 2026-05-04T10:03:19Z |
| FirstComment | Customer: Polygon DB Device: POLYGON02 License Mode: Essential State: 1 Device Class: Servers - Windows Transition Time: 2026-05-04 11:08:11.404 +0200 |
| LastEndUserComment | Customer: Polygon DB Device: POLYGON02 License Mode: Essential State: 1 Device Class: Servers - Windows Transition Time: 2026-05-04 11:08:11.404 +0200 |
| LastEndUserCommentTimestamp | 2026-05-04T09:46:02Z |
| OnSiteDurationSeconds | 0 |
| OnSiteDurationMinutes | 0 |
| OffSiteDurationSeconds | 5400 |
| OffSiteDurationMinutes | 0 |
| OnSLADurationMinutes | 0 |
| OffSLADurationMinutes | 0 |
| TotalDurationSeconds | 5400 |
| TotalDurationMinutes | 0 |
| CustomerID | 12 |
| CustomerName | Polygon DB A/S |
| CustomerBusinessNumber | 31859883 |
| TechnicianContactID | 5 |
| TechnicianFullName | Bjarke Falch Sørensen |
| TechnicianEmail | bs@fair-it.dk |
| RelationType | None |