get /api/v3/tickets/{ticketId}
| TicketID | 2409 |
| TicketTitle | NAV - Machine status unknown |
| TicketNumber | 07052026_2842652563 |
| TicketPriority | Critical |
| TicketImpact | NoImpact |
| TicketStatus | Resolved |
| TicketSource | Alert |
| TicketType | Problem |
| EndUserID | 614 |
| EndUserEmail | andreas.b.nielsen@polygongroup.com |
| EndUserFirstName | Andreas Bülow |
| EndUserLastName | Nielsen |
| EndUserPhone | |
| TicketResolvedDate | 2026-05-07T12:06:45Z |
| TicketCreatedDate | 2026-05-05T08:17:29Z |
| TechnicianFirstCommentDate | 2026-05-05T09:03:19Z |
| FirstComment | Machine status unknown - agent has not established communication within the expected interval. |
| LastEndUserComment | Machine status unknown - agent has not established communication within the expected interval. |
| LastEndUserCommentTimestamp | 2026-05-05T08:17:30Z |
| OnSiteDurationSeconds | 0 |
| OnSiteDurationMinutes | 0 |
| OffSiteDurationSeconds | 3600 |
| OffSiteDurationMinutes | 0 |
| OnSLADurationMinutes | 0 |
| OffSLADurationMinutes | 0 |
| TotalDurationSeconds | 3600 |
| TotalDurationMinutes | 0 |
| CustomerID | 12 |
| CustomerName | Polygon DB A/S |
| CustomerBusinessNumber | 31859883 |
| TechnicianContactID | 3 |
| TechnicianFullName | Bo Pajesø Erichsen |
| TechnicianEmail | bke@fair-it.dk |
| RelationType | None |