get /api/v3/tickets/{ticketId}
| TicketID | 2427 |
| TicketTitle | Stale AV Device: DM-PC00QFXL (WORKGROUP) |
| TicketNumber | 06052026_0979620312 |
| TicketPriority | Low |
| TicketImpact | NoImpact |
| TicketStatus | Open |
| TicketSource | Api |
| TicketType | Incident |
| EndUserID | 796 |
| EndUserEmail | ddn@danskemedier.dk |
| EndUserFirstName | Dicle Duran |
| EndUserLastName | Nielsen |
| EndUserPhone | |
| TicketCreatedDate | 2026-05-06T07:30:09Z |
| TechnicianFirstCommentDate | 2026-05-06T08:03:18Z |
| FirstComment | Device last contacted AV server on 2026-02-03 (91d 19h ago). Device user: AzureAD\HolgerRosendal Device URL: https://medierneshus.avshield.eu/device/details/e2522239-9039-4a34-9aa2-4eb971ea5721/summary Please investigate the issue. |
| LastEndUserComment | Device last contacted AV server on 2026-02-03 (91d 19h ago). Device user: AzureAD\HolgerRosendal Device URL: https://medierneshus.avshield.eu/device/details/e2522239-9039-4a34-9aa2-4eb971ea5721/summary Please investigate the issue. |
| LastEndUserCommentTimestamp | 2026-05-06T07:30:11Z |
| OnSiteDurationSeconds | 0 |
| OnSiteDurationMinutes | 0 |
| OffSiteDurationSeconds | 0 |
| OffSiteDurationMinutes | 0 |
| OnSLADurationMinutes | 0 |
| OffSLADurationMinutes | 0 |
| TotalDurationSeconds | 0 |
| TotalDurationMinutes | 0 |
| CustomerID | 105 |
| CustomerName | Danske Medier |
| CustomerBusinessNumber | 34380155 |
| TechnicianContactID | 6 |
| TechnicianFullName | Kristian Arndt Jørgensen |
| TechnicianEmail | kaj@fair-it.dk |
| RelationType | None |