get /api/v3/tickets/{ticketId}
| TicketID | 2469 |
| TicketTitle | NAV / IIS_NEW |
| TicketNumber | 07052026_8065597351 |
| TicketPriority | Low |
| TicketImpact | NoImpact |
| TicketStatus | Open |
| TicketSource | |
| TicketType | Incident |
| EndUserID | 937 |
| EndUserEmail | jack.rudlin@polygongroup.com |
| EndUserFirstName | Jack |
| EndUserLastName | Rudlin |
| TicketCreatedDate | 2026-05-07T10:19:38Z |
| TechnicianFirstCommentDate | 2026-05-07T12:05:10Z |
| FirstComment | P { margin-top: 0; margin-bottom: 0 } Hi Guys, Please can you do the same thing with the NAV and IIS_NEW servers for me. Create a new local admin account or provide the existing administrator account credentials Export the latest backup to VHD Used Fixed disk size Thanks Jack Jack Rudlin IT Consultant Polygon Group Mobile:+447957126911 Email: jack.rudlin@polygongroup.com www.polygongroup.com , , United Kingdom Visitors: House 4, 12 floor Polygon is a leading player in Property Damage Control. On 3 continents and in 18 countries, our +8,000 service professionals prevent, control and mitigate the effects of water, fire and climate. Our innovative and customized solutions combine people, knowledge and technology for a wide range of customer segments. This message and any attachments are confidential and may also be privileged. If you are not the intended recipient, please notify the sender immediately. You should not copy or save this message or use it for any purpose or disclose its contents to any other person. |
| LastEndUserComment | Jack Rudlin reacted to your message: Jack Rudlin IT Consultant Polygon Group Mobile:+447957126911 Email: jack.rudlin@polygongroup.com www.polygongroup.com , , United Kingdom Visitors: House 4, 12 floor Polygon is a leading player in Property Damage Control. On 3 continents and in 18 countries, our +8,000 service professionals prevent, control and mitigate the effects of water, fire and climate. Our innovative and customized solutions combine people, knowledge and technology for a wide range of customer segments. This message and any attachments are confidential and may also be privileged. If you are not the intended recipient, please notify the sender immediately. You should not copy or save this message or use it for any purpose or disclose its contents to any other person. From: Bo Pajesø Erichsen <support@fair-it.dk> Sent: Friday, 08 May 2026 07:26:09 To: Jack Rudlin <jack.rudlin@polygongroup.com> Subject: Re: [#2469] NAV / IIS_NEW |
| LastEndUserCommentTimestamp | 2026-05-08T09:56:06Z |
| LastTechnicianComment | Hi Jack. I have created two local admins for you. Subsequently took a backup of the servers and exported to fixed size VHD. They are located here: \\pdknas01\nav\Veeam restore The users are here: Nav Local-jar\Tabnit50Tabnit50 IIS Local-jar\Fegfaf90Fegfaf90 Bo Pajesø Erichsen Systemkonsulent |
| LastTechnicianCommentTimestamp | 2026-05-08T07:26:08Z |
| OnSiteDurationSeconds | 0 |
| OnSiteDurationMinutes | 0 |
| OffSiteDurationSeconds | 14400 |
| OffSiteDurationMinutes | 0 |
| OnSLADurationMinutes | 0 |
| OffSLADurationMinutes | 0 |
| TotalDurationSeconds | 14400 |
| TotalDurationMinutes | 0 |
| CustomerID | 12 |
| CustomerName | Polygon DB A/S |
| CustomerBusinessNumber | 31859883 |
| TechnicianContactID | 3 |
| TechnicianFullName | Bo Pajesø Erichsen |
| TechnicianEmail | bke@fair-it.dk |
| RelationType | None |