get /api/v3/tickets/{ticketId}
| TicketID | 2504 |
| TicketTitle | Re: PDK Printer - Office 365 SMTP - [#312102] |
| TicketNumber | 08052026_9832118123 |
| TicketPriority | Low |
| TicketImpact | NoImpact |
| TicketStatus | Open |
| TicketSource | |
| TicketType | Incident |
| EndUserID | 937 |
| EndUserEmail | jack.rudlin@polygongroup.com |
| EndUserFirstName | Jack |
| EndUserLastName | Rudlin |
| TicketCreatedDate | 2026-05-08T16:59:45Z |
| FirstComment | P { margin-top: 0; margin-bottom: 0 } Hi Bo, Can you setup a call with Melvin please and take a packet capture of the printer when trying to do a scan 2 email please. Thanks Jack Jack Rudlin IT Consultant Polygon Group Mobile:+447957126911 Email: jack.rudlin@polygongroup.com www.polygongroup.com , , United Kingdom Visitors: House 4, 12 floor Polygon is a leading player in Property Damage Control. On 3 continents and in 18 countries, our +8,000 service professionals prevent, control and mitigate the effects of water, fire and climate. Our innovative and customized solutions combine people, knowledge and technology for a wide range of customer segments. This message and any attachments are confidential and may also be privileged. If you are not the intended recipient, please notify the sender immediately. You should not copy or save this message or use it for any purpose or disclose its contents to any other person. From: Melvin Magnehag <support@qls.se> Sent: 08 May 2026 12:35 To: Jack Rudlin <jack.rudlin@polygongroup.com> Subject: Re: PDK Printer - Office 365 SMTP - [#312102] Hello Jack, I did a 60 second packet capture on the port where 192.168.10.201 is connected, we saw traffic but no SMTP traffic. Under the client in the meraki dashboard we can see which applications it has connected to and we saw outlook.office365.com and 40.98.16.54 both on port 587. You can find all updates and information about your ticket here: https://cloud.qls.se/tickets/312102 Melvin Magnehag QLS | quality solutions AB support@qls.se Tel: +46 31 320 45 82 On Fri, 8 May at 1:20 PM , Jack Rudlin <jack.rudlin@polygongroup.com> wrote: Thanks, Melvin. Do you see any connections attempts from the printer? Jack Rudlin IT Consultant Polygon Group Mobile:+447957126911 Email: jack.rudlin@polygongroup.com www.polygongroup.com , , United Kingdom Visitors: House 4, 12 floor Polygon is a leading player in Property Damage Control. On 3 continents and in 18 countries, our +8,000 service professionals prevent, control and mitigate the effects of water, fire and climate. Our innovative and customized solutions combine people, knowledge and technology for a wide range of customer segments. This message and any attachments are confidential and may also be privileged. If you are not the intended recipient, please notify the sender immediately. You should not copy or save this message or use it for any purpose or disclose its contents to any other person. From: Melvin Magnehag <support@qls.se> Sent: 08 May 2026 12:12 To: Jack Rudlin <jack.rudlin@polygongroup.com> Subject: Re: PDK Printer - Office 365 SMTP - [#312102] Hello Jack, We don't see any blocks towards the smtp.office365.com or port 587. If you want we can setup an troubleshooting session where we test communication? You can find all updates and information about your ticket here: https://cloud.qls.se/tickets/312102 Melvin Magnehag QLS | quality solutions AB support@qls.se Tel: +46 31 320 45 82 On Fri, 8 May at 12:18 PM , Jack Rudlin <jack.rudlin@polygongroup.com> wrote: Hi Guys, Is the Polygon Denmark printer http://192.168.10.201/ being blocked from sending SMTP to smtp.office365.com on port 587? Thanks Jack Jack Rudlin IT Consultant Polygon Group Mobile:+447957126911 Email: jack.rudlin@polygongroup.com www.polygongroup.com , , United Kingdom Visitors: House 4, 12 floor Polygon is a leading player in Property Damage Control. On 3 continents and in 18 countries, our +8,000 service professionals prevent, control and mitigate the effects of water, fire and climate. Our innovative and customized solutions combine people, knowledge and technology for a wide range of customer segments. This message and any attachments are confidential and may also be privileged. If you are not the intended recipient, please notify the sender immediately. You should not copy or save this message or use it for any purpose or disclose its contents to any other person. 312102:920690 |
| LastEndUserComment | P { margin-top: 0; margin-bottom: 0 } Hi Bo, Can you setup a call with Melvin please and take a packet capture of the printer when trying to do a scan 2 email please. Thanks Jack Jack Rudlin IT Consultant Polygon Group Mobile:+447957126911 Email: jack.rudlin@polygongroup.com www.polygongroup.com , , United Kingdom Visitors: House 4, 12 floor Polygon is a leading player in Property Damage Control. On 3 continents and in 18 countries, our +8,000 service professionals prevent, control and mitigate the effects of water, fire and climate. Our innovative and customized solutions combine people, knowledge and technology for a wide range of customer segments. This message and any attachments are confidential and may also be privileged. If you are not the intended recipient, please notify the sender immediately. You should not copy or save this message or use it for any purpose or disclose its contents to any other person. From: Melvin Magnehag <support@qls.se> Sent: 08 May 2026 12:35 To: Jack Rudlin <jack.rudlin@polygongroup.com> Subject: Re: PDK Printer - Office 365 SMTP - [#312102] Hello Jack, I did a 60 second packet capture on the port where 192.168.10.201 is connected, we saw traffic but no SMTP traffic. Under the client in the meraki dashboard we can see which applications it has connected to and we saw outlook.office365.com and 40.98.16.54 both on port 587. You can find all updates and information about your ticket here: https://cloud.qls.se/tickets/312102 Melvin Magnehag QLS | quality solutions AB support@qls.se Tel: +46 31 320 45 82 On Fri, 8 May at 1:20 PM , Jack Rudlin <jack.rudlin@polygongroup.com> wrote: Thanks, Melvin. Do you see any connections attempts from the printer? Jack Rudlin IT Consultant Polygon Group Mobile:+447957126911 Email: jack.rudlin@polygongroup.com www.polygongroup.com , , United Kingdom Visitors: House 4, 12 floor Polygon is a leading player in Property Damage Control. On 3 continents and in 18 countries, our +8,000 service professionals prevent, control and mitigate the effects of water, fire and climate. Our innovative and customized solutions combine people, knowledge and technology for a wide range of customer segments. This message and any attachments are confidential and may also be privileged. If you are not the intended recipient, please notify the sender immediately. You should not copy or save this message or use it for any purpose or disclose its contents to any other person. From: Melvin Magnehag <support@qls.se> Sent: 08 May 2026 12:12 To: Jack Rudlin <jack.rudlin@polygongroup.com> Subject: Re: PDK Printer - Office 365 SMTP - [#312102] Hello Jack, We don't see any blocks towards the smtp.office365.com or port 587. If you want we can setup an troubleshooting session where we test communication? You can find all updates and information about your ticket here: https://cloud.qls.se/tickets/312102 Melvin Magnehag QLS | quality solutions AB support@qls.se Tel: +46 31 320 45 82 On Fri, 8 May at 12:18 PM , Jack Rudlin <jack.rudlin@polygongroup.com> wrote: Hi Guys, Is the Polygon Denmark printer http://192.168.10.201/ being blocked from sending SMTP to smtp.office365.com on port 587? Thanks Jack Jack Rudlin IT Consultant Polygon Group Mobile:+447957126911 Email: jack.rudlin@polygongroup.com www.polygongroup.com , , United Kingdom Visitors: House 4, 12 floor Polygon is a leading player in Property Damage Control. On 3 continents and in 18 countries, our +8,000 service professionals prevent, control and mitigate the effects of water, fire and climate. Our innovative and customized solutions combine people, knowledge and technology for a wide range of customer segments. This message and any attachments are confidential and may also be privileged. If you are not the intended recipient, please notify the sender immediately. You should not copy or save this message or use it for any purpose or disclose its contents to any other person. 312102:920690 |
| LastEndUserCommentTimestamp | 2026-05-08T16:59:46Z |
| OnSiteDurationSeconds | 0 |
| OnSiteDurationMinutes | 0 |
| OffSiteDurationSeconds | 0 |
| OffSiteDurationMinutes | 0 |
| OnSLADurationMinutes | 0 |
| OffSLADurationMinutes | 0 |
| TotalDurationSeconds | 0 |
| TotalDurationMinutes | 0 |
| CustomerID | 12 |
| CustomerName | Polygon DB A/S |
| CustomerBusinessNumber | 31859883 |
| TechnicianContactID | 3 |
| TechnicianFullName | Bo Pajesø Erichsen |
| TechnicianEmail | bke@fair-it.dk |
| RelationType | None |