get /api/v3/tickets/{ticketId}
| TicketID | 2609 |
| TicketTitle | Stale AV Device: HLT-02 (WORKGROUP) |
| TicketNumber | 01072026_7966910394 |
| TicketPriority | Low |
| TicketImpact | NoImpact |
| TicketStatus | Scheduled |
| TicketSource | Api |
| TicketType | Incident |
| EndUserID | 20 |
| EndUserEmail | thomas@machenhauernielsen.dk |
| EndUserFirstName | Thomas |
| EndUserLastName | Philip |
| EndUserPhone | |
| TicketCreatedDate | 2026-05-14T07:03:07Z |
| TechnicianFirstCommentDate | 2026-05-14T08:03:19Z |
| FirstComment | Device last contacted AV server on 2026-02-12 (91d 8h ago). Device user: HLT-02\Thomas Device URL: https://machenhauernielsen.avshield.eu/device/details/9de3ea7a-ace2-41e4-9435-da6bfcebd82e/summary Please investigate the issue. |
| LastEndUserComment | Device last contacted AV server on 2026-02-12 (126d 8h ago). Device user: HLT-02\Thomas Device URL: https://machenhauernielsen.avshield.eu/device/details/9de3ea7a-ace2-41e4-9435-da6bfcebd82e/summary Please investigate the issue. |
| LastEndUserCommentTimestamp | 2026-06-18T07:03:06Z |
| OnSiteDurationSeconds | 0 |
| OnSiteDurationMinutes | 0 |
| OffSiteDurationSeconds | 0 |
| OffSiteDurationMinutes | 0 |
| OnSLADurationMinutes | 0 |
| OffSLADurationMinutes | 0 |
| TotalDurationSeconds | 0 |
| TotalDurationMinutes | 0 |
| CustomerID | 11 |
| CustomerName | MachenhauerNielsen Advokater |
| CustomerBusinessNumber | 20948787 |
| TechnicianContactID | 3 |
| TechnicianFullName | Bo Pajesø Erichsen |
| TechnicianEmail | bke@fair-it.dk |
| RelationType | None |