get /api/v3/tickets/{ticketId}
| TicketID | 3394 |
| TicketTitle | Stale AV Device: LAPTOP-9PHHRSLL (WORKGROUP) |
| TicketNumber | 09072026_6897872033 |
| TicketPriority | Low |
| TicketImpact | NoImpact |
| TicketStatus | Closed |
| TicketSource | Api |
| TicketType | Incident |
| EndUserID | 278 |
| EndUserEmail | go@levudenvold.dk |
| EndUserFirstName | Gitte |
| EndUserLastName | Oberg |
| EndUserPhone | |
| TicketResolvedDate | 2026-07-09T13:05:56Z |
| TicketCreatedDate | 2026-06-26T07:03:07Z |
| TechnicianFirstCommentDate | 2026-06-26T08:03:17Z |
| FirstComment | Device last contacted AV server on 2026-03-26 (91d 22h ago). Device user: AzureAD\Admin-LevUdenVold Device URL: https://levudenvold.avshield.eu/device/details/9e24eadb-9d97-4ce3-8a01-c6e855bb7e0e/summary Please investigate the issue. |
| LastEndUserComment | Device last contacted AV server on 2026-03-26 (91d 22h ago). Device user: AzureAD\Admin-LevUdenVold Device URL: https://levudenvold.avshield.eu/device/details/9e24eadb-9d97-4ce3-8a01-c6e855bb7e0e/summary Please investigate the issue. |
| LastEndUserCommentTimestamp | 2026-06-26T07:03:08Z |
| OnSiteDurationSeconds | 0 |
| OnSiteDurationMinutes | 0 |
| OffSiteDurationSeconds | 0 |
| OffSiteDurationMinutes | 0 |
| OnSLADurationMinutes | 0 |
| OffSLADurationMinutes | 0 |
| TotalDurationSeconds | 0 |
| TotalDurationMinutes | 0 |
| CustomerID | 123 |
| CustomerName | Lev Uden Vold |
| CustomerBusinessNumber | 38677519 |
| TechnicianContactID | 6 |
| TechnicianFullName | Kristian Arndt Jørgensen |
| TechnicianEmail | kaj@fair-it.dk |
| RelationType | None |