get /api/v3/tickets/{ticketId}
| TicketID | 3530 |
| TicketTitle | Lone's mail |
| TicketNumber | 02072026_3234487669 |
| TicketPriority | Low |
| TicketImpact | NoImpact |
| TicketStatus | Resolved |
| TicketSource | |
| TicketType | Incident |
| EndUserID | 572 |
| EndUserEmail | dj@dannersborn.dk |
| EndUserFirstName | Diana Friis |
| EndUserLastName | Jonsson |
| EndUserPhone | 30317529 |
| TicketResolvedDate | 2026-07-02T10:55:07Z |
| TicketCreatedDate | 2026-07-02T10:48:59Z |
| TechnicianFirstCommentDate | 2026-07-02T10:52:46Z |
| FirstComment | p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0; font-size: 12pt; font-family: "Aptos", sans-serif } span.EmailStyle17 { font-family: "Calibri", sans-serif; color: rgba(0, 0, 0, 1) } .MsoChpDefault { } div.WordSection1 { } Hej Kristian, Vi du tage mig af Lone’s mail, og er der noget specielt der skal gøre på min computer, så adgangen er der mere? Med venlig hilsen Diana Jonsson Adm. medarbejder Kong Frederik VII´s Stiftelse paa Jægerspris Danners Børn Direkte tlf. 30317529 Mail: dj@dannersborn.dk |
| LastEndUserComment | Diana Friis Jonsson reacted to your message: From: Bjarke Falch Sørensen <support@fair-it.dk> Sent: Thursday, 02 July 2026 10:52:47 To: Diana Friis Jonsson <dj@dannersborn.dk> Subject: Re: [#3530] Lone's mail |
| LastEndUserCommentTimestamp | 2026-07-02T10:54:50Z |
| LastTechnicianComment | Kære Diana. Du er taget af nu. Der går cirka 5 minutter - postkassen forsvinder automatisk fra Outlook. Bjarke Falch Sørensen Udviklingschef |
| LastTechnicianCommentTimestamp | 2026-07-02T10:52:46Z |
| OnSiteDurationSeconds | 0 |
| OnSiteDurationMinutes | 0 |
| OffSiteDurationSeconds | 1800 |
| OffSiteDurationMinutes | 0 |
| OnSLADurationMinutes | 0 |
| OffSLADurationMinutes | 0 |
| TotalDurationSeconds | 1800 |
| TotalDurationMinutes | 0 |
| CustomerID | 152 |
| CustomerName | Danners Børn |
| CustomerBusinessNumber | 10237136 |
| TechnicianContactID | 5 |
| TechnicianFullName | Bjarke Falch Sørensen |
| TechnicianEmail | bs@fair-it.dk |
| RelationType | None |