get /api/v3/tickets/{ticketId}
| TicketID | 3605 |
| TicketTitle | Stale AV Device: LAPTOP-P756S9B1 (WORKGROUP) |
| TicketNumber | 08072026_2802232216 |
| TicketPriority | Low |
| TicketImpact | NoImpact |
| TicketStatus | Closed |
| TicketSource | Api |
| TicketType | Incident |
| EndUserID | 921 |
| EndUserEmail | peter@mobelgruppen.dk |
| EndUserFirstName | Peter |
| EndUserLastName | Rønfeldt |
| EndUserPhone | |
| TicketResolvedDate | 2026-07-09T12:23:22Z |
| TicketCreatedDate | 2026-07-08T07:03:06Z |
| TechnicianFirstCommentDate | 2026-07-08T08:03:12Z |
| FirstComment | Device last contacted AV server on 2026-04-07 (91d 22h ago). Device user: AzureAD\PeterRønfeldt Device URL: https://mobelgruppen.avshield.eu/device/details/3caf2166-465c-478b-ba13-03038453f87d/summary Please investigate the issue. |
| LastEndUserComment | Device last contacted AV server on 2026-04-07 (91d 22h ago). Device user: AzureAD\PeterRønfeldt Device URL: https://mobelgruppen.avshield.eu/device/details/3caf2166-465c-478b-ba13-03038453f87d/summary Please investigate the issue. |
| LastEndUserCommentTimestamp | 2026-07-08T07:03:10Z |
| OnSiteDurationSeconds | 0 |
| OnSiteDurationMinutes | 0 |
| OffSiteDurationSeconds | 0 |
| OffSiteDurationMinutes | 0 |
| OnSLADurationMinutes | 0 |
| OffSLADurationMinutes | 0 |
| TotalDurationSeconds | 0 |
| TotalDurationMinutes | 0 |
| CustomerID | 15 |
| CustomerName | Møbel-Gruppen A/S |
| CustomerBusinessNumber | 28707568 |
| TechnicianContactID | 4 |
| TechnicianFullName | Jens Ole Nielsen |
| TechnicianEmail | jon@fair-it.dk |
| RelationType | None |