get /api/v3/tickets/{ticketId}
| TicketID | 3617 |
| TicketTitle | [Investigating] VIPRE Security Group Major incident Update (#384653) |
| TicketNumber | 08072026_0212752381 |
| TicketPriority | Low |
| TicketImpact | NoImpact |
| TicketStatus | Closed |
| TicketSource | |
| TicketType | Incident |
| EndUserID | 883 |
| EndUserEmail | status@vipre.com |
| EndUserFirstName | VIPRE |
| EndUserLastName | Security Group Status |
| TicketResolvedDate | 2026-07-09T05:55:44Z |
| TicketCreatedDate | 2026-07-08T20:26:27Z |
| FirstComment | * { margin: 0; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; box-sizing: border-box; font-size: 14px } img { max-width: 100% } body { width: 100% !important; height: 100%; line-height: 1.6em } table td { vertical-align: top } body { background-color: rgba(246, 246, 246, 1) } .body-wrap { background-color: rgba(246, 246, 246, 1); width: 100% } .container { display: block !important; max-width: 600px !important; margin: 0 auto !important; clear: both !important } .content { max-width: 600px; margin: 0 auto; display: block; padding: 20px } .main { background-color: rgba(255, 255, 255, 1); border: 1px solid rgba(233, 233, 233, 1); border-radius: 3px } .content-wrap { padding: 20px } .content-block { } .header { width: 100%; padding-top: 20px; text-align: center } .logo { max-width: 300px } .footer { width: 100%; clear: both; color: rgba(153, 153, 153, 1); padding: 20px } .footer p, .footer a, .footer td { color: rgba(153, 153, 153, 1); font-size: 12px } h1, h2, h3 { font-family: "Helvetica Neue", Helvetica, Arial, "Lucida Grande", sans-serif; color: rgba(0, 0, 0, 1); margin: 40px 0 0; line-height: 1.2em; font-weight: 400 } h1 { font-size: 32px; font-weight: 500 } h2 { font-size: 24px } h3 { font-size: 18px } h4 { font-size: 14px; font-weight: 600 } p, ul, ol { margin-bottom: 10px; font-weight: normal } p li, ul li, ol li { margin-left: 5px; list-style-position: inside } a { color: rgba(52, 142, 218, 1); text-decoration: underline } .btn-primary { text-decoration: none; color: rgba(255, 255, 255, 1); background-color: rgba(52, 142, 218, 1); border-top: 10px solid rgba(52, 142, 218, 1); border-right: 20px solid rgba(52, 142, 218, 1); border-bottom: 10px solid rgba(52, 142, 218, 1); border-left: 20px solid rgba(52, 142, 218, 1); line-height: 2em; font-weight: bold; text-align: center; cursor: pointer; display: inline-block; border-radius: 5px; text-transform: capitalize } .last { margin-bottom: 0 } .first { margin-top: 0 } .aligncenter { text-align: center } .alignright { text-align: right } .alignleft { text-align: left } .clear { clear: both } .alert { font-size: 16px; color: rgba(255, 255, 255, 1); font-weight: 500; padding: 20px; text-align: center; border-radius: 3px 3px 0 0 } .alert a { color: rgba(255, 255, 255, 1); text-decoration: none; font-weight: 500; font-size: 16px } .alert.alert-warning { background-color: rgba(255, 159, 0, 1) } .alert.alert-bad { background-color: rgba(208, 2, 27, 1) } .alert.alert-good { background-color: rgba(104, 185, 15, 1) } .alert.alert-ok { background-color: rgba(47, 129, 255, 1) } .services span { border: 1px solid rgba(0, 132, 255, 1); padding: 1px 3px; margin-right: 5px; border-radius: 3px } VIPRE Security Group Major incident Update: NA & EU: VIPRE Integrated Email Security UI Error Affected services: VIPRE Email Security [Investigating] We are investigating an issue affecting message log processing. Message delivery is operating normally and is not impacted. Customers in North America (NA) and Europe (EU) may experience delays in message logs. Our team is actively working to resolve the issue and restore normal log processing. We will provide another update as soon as more information becomes available. Find out more at our Status Page Manage subscription |
| LastEndUserComment | * { margin: 0; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; box-sizing: border-box; font-size: 14px } img { max-width: 100% } body { width: 100% !important; height: 100%; line-height: 1.6em } table td { vertical-align: top } body { background-color: rgba(246, 246, 246, 1) } .body-wrap { background-color: rgba(246, 246, 246, 1); width: 100% } .container { display: block !important; max-width: 600px !important; margin: 0 auto !important; clear: both !important } .content { max-width: 600px; margin: 0 auto; display: block; padding: 20px } .main { background-color: rgba(255, 255, 255, 1); border: 1px solid rgba(233, 233, 233, 1); border-radius: 3px } .content-wrap { padding: 20px } .content-block { } .header { width: 100%; padding-top: 20px; text-align: center } .logo { max-width: 300px } .footer { width: 100%; clear: both; color: rgba(153, 153, 153, 1); padding: 20px } .footer p, .footer a, .footer td { color: rgba(153, 153, 153, 1); font-size: 12px } h1, h2, h3 { font-family: "Helvetica Neue", Helvetica, Arial, "Lucida Grande", sans-serif; color: rgba(0, 0, 0, 1); margin: 40px 0 0; line-height: 1.2em; font-weight: 400 } h1 { font-size: 32px; font-weight: 500 } h2 { font-size: 24px } h3 { font-size: 18px } h4 { font-size: 14px; font-weight: 600 } p, ul, ol { margin-bottom: 10px; font-weight: normal } p li, ul li, ol li { margin-left: 5px; list-style-position: inside } a { color: rgba(52, 142, 218, 1); text-decoration: underline } .btn-primary { text-decoration: none; color: rgba(255, 255, 255, 1); background-color: rgba(52, 142, 218, 1); border-top: 10px solid rgba(52, 142, 218, 1); border-right: 20px solid rgba(52, 142, 218, 1); border-bottom: 10px solid rgba(52, 142, 218, 1); border-left: 20px solid rgba(52, 142, 218, 1); line-height: 2em; font-weight: bold; text-align: center; cursor: pointer; display: inline-block; border-radius: 5px; text-transform: capitalize } .last { margin-bottom: 0 } .first { margin-top: 0 } .aligncenter { text-align: center } .alignright { text-align: right } .alignleft { text-align: left } .clear { clear: both } .alert { font-size: 16px; color: rgba(255, 255, 255, 1); font-weight: 500; padding: 20px; text-align: center; border-radius: 3px 3px 0 0 } .alert a { color: rgba(255, 255, 255, 1); text-decoration: none; font-weight: 500; font-size: 16px } .alert.alert-warning { background-color: rgba(255, 159, 0, 1) } .alert.alert-bad { background-color: rgba(208, 2, 27, 1) } .alert.alert-good { background-color: rgba(104, 185, 15, 1) } .alert.alert-ok { background-color: rgba(47, 129, 255, 1) } .services span { border: 1px solid rgba(0, 132, 255, 1); padding: 1px 3px; margin-right: 5px; border-radius: 3px } VIPRE Security Group Major incident Update: NA & EU: VIPRE Integrated Email Security UI Error Affected services: VIPRE Email Security [Investigating] We are investigating an issue affecting message log processing. Message delivery is operating normally and is not impacted. Customers in North America (NA) and Europe (EU) may experience delays in message logs. Our team is actively working to resolve the issue and restore normal log processing. We will provide another update as soon as more information becomes available. Find out more at our Status Page Manage subscription |
| LastEndUserCommentTimestamp | 2026-07-08T20:26:27Z |
| OnSiteDurationSeconds | 0 |
| OnSiteDurationMinutes | 0 |
| OffSiteDurationSeconds | 0 |
| OffSiteDurationMinutes | 0 |
| OnSLADurationMinutes | 0 |
| OffSLADurationMinutes | 0 |
| TotalDurationSeconds | 0 |
| TotalDurationMinutes | 0 |
| CustomerID | 191 |
| CustomerName | Unassigned |
| RelationType | None |