get /api/v3/tickets/{ticketId}
| TicketID | 3618 |
| TicketTitle | BOK-SQL-01 - Machine status unknown |
| TicketNumber | 08072026_6687347295 |
| TicketPriority | Critical |
| TicketImpact | NoImpact |
| TicketStatus | Closed |
| TicketSource | Alert |
| TicketType | Problem |
| EndUserID | 33 |
| EndUserEmail | ab@borup-kemi.dk |
| EndUserFirstName | Asbjørn |
| EndUserLastName | Berlin |
| EndUserPhone | 57560032 |
| TicketResolvedDate | 2026-07-09T12:23:14Z |
| TicketCreatedDate | 2026-07-08T22:56:38Z |
| TechnicianFirstCommentDate | 2026-07-08T23:03:11Z |
| FirstComment | Machine status unknown - agent has not established communication within the expected interval. |
| LastEndUserComment | Machine status unknown - agent has not established communication within the expected interval. |
| LastEndUserCommentTimestamp | 2026-07-08T22:56:38Z |
| OnSiteDurationSeconds | 0 |
| OnSiteDurationMinutes | 0 |
| OffSiteDurationSeconds | 0 |
| OffSiteDurationMinutes | 0 |
| OnSLADurationMinutes | 0 |
| OffSLADurationMinutes | 0 |
| TotalDurationSeconds | 0 |
| TotalDurationMinutes | 0 |
| CustomerID | 8 |
| CustomerName | Borup Kemi I/S |
| CustomerBusinessNumber | 10619246 |
| TechnicianContactID | 4 |
| TechnicianFullName | Jens Ole Nielsen |
| TechnicianEmail | jon@fair-it.dk |
| ContractID | 17 |
| RelationType | None |