get /api/v3/tickets/{ticketId}
| TicketID | 3624 |
| TicketTitle | Veeam Failed Jobs issue on Veeam |
| TicketNumber | 09072026_8637049927 |
| TicketPriority | Low |
| TicketImpact | NoImpact |
| TicketStatus | Resolved |
| TicketSource | Api |
| TicketType | Incident |
| EndUserID | 624 |
| EndUserEmail | kenneth.meistrup@polygongroup.com |
| EndUserFirstName | Kenneth |
| EndUserLastName | Meistrup |
| EndUserPhone | |
| TicketResolvedDate | 2026-07-09T11:40:45Z |
| TicketCreatedDate | 2026-07-09T06:16:08Z |
| TechnicianFirstCommentDate | 2026-07-09T07:03:13Z |
| FirstComment | Customer: Polygon DB Device: Veeam License Mode: Professional State: 5 Device Class: Servers - Windows Transition Time: 2026-07-08 20:05:29.467 +0200 |
| LastEndUserComment | Customer: Polygon DB Device: Veeam License Mode: Professional State: 5 Device Class: Servers - Windows Transition Time: 2026-07-08 20:05:29.467 +0200 |
| LastEndUserCommentTimestamp | 2026-07-09T06:16:08Z |
| OnSiteDurationSeconds | 0 |
| OnSiteDurationMinutes | 0 |
| OffSiteDurationSeconds | 5400 |
| OffSiteDurationMinutes | 0 |
| OnSLADurationMinutes | 0 |
| OffSLADurationMinutes | 0 |
| TotalDurationSeconds | 5400 |
| TotalDurationMinutes | 0 |
| CustomerID | 12 |
| CustomerName | Polygon DB A/S |
| CustomerBusinessNumber | 31859883 |
| TechnicianContactID | 5 |
| TechnicianFullName | Bjarke Falch Sørensen |
| TechnicianEmail | bs@fair-it.dk |
| RelationType | None |