get /api/v3/tickets/{ticketId}
| TicketID | 3627 |
| TicketTitle | Stale AV Device: HP-PC (WORKGROUP) |
| TicketNumber | 09072026_0487058932 |
| TicketPriority | Low |
| TicketImpact | NoImpact |
| TicketStatus | Open |
| TicketSource | Api |
| TicketType | Incident |
| EndUserID | 33 |
| EndUserEmail | ab@borup-kemi.dk |
| EndUserFirstName | Asbjørn |
| EndUserLastName | Berlin |
| EndUserPhone | 57560032 |
| TicketCreatedDate | 2026-07-09T07:03:06Z |
| TechnicianFirstCommentDate | 2026-07-09T08:03:14Z |
| FirstComment | Device last contacted AV server on 2026-02-20 (138d 16h ago). Device user: HP-pc\Borup Device URL: https://borupkemi.avshield.eu/device/details/610c9fbc-5dc5-4c2e-8250-d5e29b6560b6/summary Please investigate the issue. |
| LastEndUserComment | Device last contacted AV server on 2026-02-20 (138d 16h ago). Device user: HP-pc\Borup Device URL: https://borupkemi.avshield.eu/device/details/610c9fbc-5dc5-4c2e-8250-d5e29b6560b6/summary Please investigate the issue. |
| LastEndUserCommentTimestamp | 2026-07-09T07:03:06Z |
| OnSiteDurationSeconds | 0 |
| OnSiteDurationMinutes | 0 |
| OffSiteDurationSeconds | 0 |
| OffSiteDurationMinutes | 0 |
| OnSLADurationMinutes | 0 |
| OffSLADurationMinutes | 0 |
| TotalDurationSeconds | 0 |
| TotalDurationMinutes | 0 |
| CustomerID | 8 |
| CustomerName | Borup Kemi I/S |
| CustomerBusinessNumber | 10619246 |
| TechnicianContactID | 4 |
| TechnicianFullName | Jens Ole Nielsen |
| TechnicianEmail | jon@fair-it.dk |
| ContractID | 17 |
| RelationType | None |