get /api/v3/tickets/{ticketId}
| TicketID | 3639 |
| TicketTitle | [srvdknas04] DSM Automatic Update will automatically start on srvdknas04 in 10 minutes |
| TicketNumber | 09072026_0383032857 |
| TicketPriority | Low |
| TicketImpact | NoImpact |
| TicketStatus | Resolved |
| TicketSource | |
| TicketType | Incident |
| EndUserID | 866 |
| EndUserEmail | srvdknas04@ewflavours.com |
| EndUserFirstName | SRVDKNAS04 |
| EndUserLastName | Brøndby |
| EndUserPhone | |
| TicketResolvedDate | 2026-07-09T11:41:18Z |
| TicketCreatedDate | 2026-07-09T11:18:01Z |
| TechnicianFirstCommentDate | 2026-07-09T11:41:18Z |
| FirstComment | A new version of DSM has been downloaded and is ready to be installed. Please sign into srvdknas04 and go to Control Panel > Update & Restore to install DSM 7.2.2-72806 Update 9. To learn more about the DSM update, please refer to here. From srvdknas04 |
| LastEndUserComment | DSM 7.2.2-72806 Update 9 will be automatically installed in 10 minutes. If you wish to cancel the installation, please sign in to srvdknas04 and click the cancel link in the desktop notification area. From srvdknas04 |
| LastEndUserCommentTimestamp | 2026-07-09T11:18:01Z |
| OnSiteDurationSeconds | 0 |
| OnSiteDurationMinutes | 0 |
| OffSiteDurationSeconds | 0 |
| OffSiteDurationMinutes | 0 |
| OnSLADurationMinutes | 0 |
| OffSLADurationMinutes | 0 |
| TotalDurationSeconds | 0 |
| TotalDurationMinutes | 0 |
| CustomerID | 14 |
| CustomerName | Aktieselskabet Einar Willumsen |
| CustomerBusinessNumber | 10343216 |
| TechnicianContactID | 5 |
| TechnicianFullName | Bjarke Falch Sørensen |
| TechnicianEmail | bs@fair-it.dk |
| RelationType | None |